Privacy Policy

Introduction

Nova Quinta Lios Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Credit card and billing information
• Government-issued identification
• Date of birth and nationality
• Travel preferences and special requests

Automatically Collected Information:

• IP address and browser information
• Website usage data and cookies
• Location data (with your consent)
• Device information and preferences

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Communicating with you about your stay
• Processing payments and managing your account
• Improving our services and customer experience
• Marketing communications (with your consent)
• Compliance with legal obligations
• Ensuring security and preventing fraud

Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with our operations
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers or acquisitions
• Emergency Situations: To protect health, safety, or rights
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Physical security measures for our facilities

Your Rights

Under Canadian privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdrawal of Consent: Withdraw consent for processing
• Complaint: File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and offers
• Ensure website security and functionality

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Generally, we retain guest information for 7 years after your last stay, unless longer retention is required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next visit

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.